Careers

The selected candidates will be responsible for;

• Greeting all customers visiting the Aquarium
• Inform and educate customers about the aquarium exhibits
• Guiding and giving presentations to groups during their visit
• Ensure that customers have an unforgettable experience

We are looking for presentable and approachable individuals, who are customer-oriented, enjoy working in a team and are comfortable to speak to the general public. The selected candidate must have excellent face-to-face communication skills, work under pressure and continuous willingness to learn. Candidates having knowledge of the biology of fish and customer-oriented roles will be given preference. Candidates must be willing to work flexible hours which will include weekends and public holidays, and able to clearly communicate in English. We are looking for both part-time and full-time positions.

The Aquarium Front of House Supervisor will maintain high quality standards, by directing and coordinating all activities and providing assistance to team members, while ensuring that customer needs are exceeded during their visit. As A Front-of-House Supervisor you will be responsible for:

• Assuring a positive, family-friendly customer service atmosphere.
• Identify priorities and delegate tasks to front of house team members.
• Responsible for cash handling, register and retail shop.
• Maintain a high level of customer service by ensuring that concerns from guests are quickly resolved.
• Assure that all team members follow all set guide lines.
• Deliver daily briefing to the team members.
• Oversee daily activities of front of house team members.
• Assist the FoH Coordinator with duties and assignments as requested.

We are looking for a natural leader who is customer oriented, having a pleasant and smart personality, enjoys working in a team and is comfortable to speak to the general public. The selected candidate must have excellent communication and leadership skills, with the ability to deal with all type of customers and able to work under pressure. Candidates must have a minimum of 2 years’ experience in dealing with clients and supervising large teams in a customer-oriented environment. Selected candidates must be willing to work flexible hours which will include weekends and public holidays, be computer literate and be able to clearly communicate in English. Having previous retail experience will be considered as an asset.